Training Delivery Procedure for Client Site Trainings  


1. Purpose  

To ensure standardized, effective, engaging, and measurable delivery of training programs at client sites, and to assess trainer performance through a structured  360-degree feedback mechanism .  

 

2. Scope  

This procedure applies to  all trainers  delivering:  

  • Safety trainings  

  • Technical trainings  

  • Behavioural  / BBS trainings  

  • Induction and refresher trainings  
    at  client locations .  

 

3. Roles & Responsibilities  

Trainer  

  • Prepare and deliver training as per approved curriculum  

  • Ensure participant engagement and learning effectiveness  

  • Follow training  methodology  and client requirements  

  • Collect and  submit  feedback documents  

Training Coordinator / Project Team  

  • Share training scope,  objectives , and client expectations with trainer  

  • Collect and analyse  feedback  

  • Maintain training records  

Client Representative  

  • Observe training delivery  

  • Provide feedback on trainer effectiveness  

 

4. Pre-Training Preparation  

  1. Trainer shall:  

  • Review  training  objectives , agenda, and client SOPs  

  • Customize PPTs/videos to match  client processes and hazards  

  • Ensure all training materials are  approved and updated  

  1. Trainer must ensure availability of:  

  • Laptop, projector, speaker  

  • PPT, videos,  handouts  

  • Attendance sheet & feedback forms  

  1. Trainer shall reach site  at least 30 minutes before  training start time.  

 

5. Training Methodology  


The training shall be delivered using a  blended learning approach  as below:  


5.1 Lecture Method  

  • Explain concepts clearly using simple language  

  • Use real site examples and case studies  

  • Avoid one-way communication  


5.2 PowerPoint Presentation (PPT)  

  • Use visuals, diagrams, flowcharts  

  • Minimal text, more images  

  • Highlight  Do’s & Don’ts  

  • Use site photos (where  permitted )  


5.3 Video-Based Learning  

  • Short safety or technical videos (2–5 minutes)  

  • Incident/near-miss videos for impact  

  • Pause videos to ask questions and explain learning points  


5.4 Interactive Methods  

  • Question & Answer sessions  

  • Scenario-based discussions  

  • Experience sharing by participants  

  • Small quizzes or rapid-fire questions  

 

6. Making Training Engaging & Effective  

Trainers shall adopt the following engagement techniques:  

  • Start training with a  real incident or case study  

  • Ask  open-ended questions  to participants  

  • Encourage participant involvement and discussion  

  • Use  local language  where  required  

  • Maintain eye contact and positive body language  

  • Conduct short  knowledge checks or quizzes  

  • Summarize key learning points at the end  

  • Relate training content to  actual site activities  

 

7. Training Documentation  

After completion of training, the trainer shall  submit :  

  • Attendance sheet with participant signatures  

  • Training photographs (if  permitted )  

  • Training report (topic, date, duration)  

  • Feedback forms  

 

8. Trainer Performance Assessment – Client Feedback  


8.1 Client Feedback Collection  

  • A  Trainer Feedback Form  shall be shared with the client  

  • Feedback parameters may include:  

  • Subject knowledge  

  • Communication clarity  

  • Engagement level  

  • Practical relevance  

  • Overall effectiveness  

  • Client feedback shall be collected  after completion of training  

 

9. 360-Degree Feedback Collection Method  

Trainer performance shall be evaluated using  360-degree feedback  from multiple sources:  


9.1 Feedback Sources  

Source  

Feedback Focus  

Client Representative  

Training quality, professionalism, impact  

Training Participants  

Understanding, engagement, clarity  

Self-Assessment (Trainer)  

Preparation, delivery, improvement areas  

Internal Reviewer / Coordinator  

Compliance, documentation,  methodology  

 

9.2 Feedback Tools  

  • Structured feedback forms (rating + remarks)  

  • Rating scale (1 to 5)  

  • Open comment sections  

 

9.3 Feedback Parameters  

  • Knowledge of subject  

  • Training  methodology  used  

  • Engagement and interaction  

  • Time management  

  • Communication skills  

  • Practical examples  

  • Overall effectiveness  

 

10. Review & Improvement  

  1. Feedback data shall be reviewed by:  

  • Training Coordinator / Management  

  1. Based on feedback:  

  • Trainers may be given coaching or refresher training  

  • Best-performing trainers may be recognized  

  1. Repeated poor feedback may lead to:  

  • Additional  training  

  • Reassignment or removal from client deployment  

 

11. Record Retention  

  • All training records and feedback forms shall be  retained  for  audit and reference purposes  

  • Digital copies shall be stored centrally